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Lesson 2.0:

Harnessing Differences & Leveraging Cognitive Conflict

Dive into this topic by watching the video, followed by key explanations below.

Key Concepts:

  • For different people to get smarter together, their different ways of thinking need to actually combine.

    • This creates friction, which can either be productive or destructive.

    • Often we worry about the friction that may be caused by our different perspectives and heuristics—or how we roll—and so we hold back.

    • This, called “organizational silence,” is more harmful to group progress than disagreeing.

  • In this section of the course, we’re going to learn and practice skills for turning conflict into simply “cognitive friction” and leveraging it to get better.


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